Others may require that you pay for the return shipping if you purchased the TV online. Some retailers may charge a restocking fee if you return a TV. Even if the TV looks new, there's no way of knowing how long it was used or under what conditions.Īlways look for open-box TVs that include at least a 30-day warranty. Newegg's Open Box Store, for instance, advises consumers to read the return policy before making a purchase. Some TVs may be backed by the retailer's full warranty, whereas others might have a limited warranty. These models tend to be the cheapest and most tempting deals, but they also carry the biggest risk, because if something goes wrong, you could be stuck with a damaged TV.Īs such, shoppers should find out if their open-box TV can be returned. Some open-box TVs are sold "as is," which is another way of saying you're on your own if something goes wrong. Was it immediately returned by a customer, was it used by the retailer for display purposes or does it have a small defect? If a retailer can't answer any of those questions, you're better off looking elsewhere. We recommend asking why the TV you're interested in is being sold as an open-box item. Nevertheless, consumers should still be diligent with their open-box purchases. "And anything that you need to know about the set will be marked on the tag." "The Geek Squad inspects all of the TVs that come back to the store," said Michael Dye, a system designer at Best Buy. In the case of Best Buy, returned TVs go straight to the Geek Squad. Unlike manufacturer-refurbished items, which are repaired and/or inspected by the original manufacturer, an open-box item may receive an inspection only from the retailer. ![]() The latter can be especially true of in-store display models. Some TVs may appear like new, whereas others may show signs of wear. ![]() Open-box TVs are generally defined as TVs that have been previously owned or used, returned to the retailer, inspected and sold again at a discount to consumers.
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